Why the lack of responsiveness from the BFRO?
I’ve seen several insinuations (or even outright accusations) that the BFRO is not responsive to outside input, whether it be a helpful suggestion or outright criticism. In one sense, these claims are correct. In another, they are uninformed and misguided.
I’m sure many of you have submitted comments to the BFRO website, perhaps even a report. Maybe you’ve gotten a response. Maybe you haven’t heard anything and you have wondered why.
The first reason is the sheer volume of submissions. I went through all the reports and comments submitted in 2004 and came up with these staggering numbers.
2,453 reports were submitted to the BFRO website in 2004. That's an average of 6 to 7 report submissions (including junk) each day.
1,869 comments were also submitted last year, or an average of about 5 comments each day.
Throw in the myriad of threads, phone calls, e-mails, PMs, etc. and the demand for some kind of interaction with investigators boggles the mind.
Everyone in the organization earns their keep some other way. They also presumably have a life outside of investigation. Even our most flexible and determined investigators can only close a few reports or respond to a few comments each week.
The second reason is that every investigator is not given free reign to do whatever they want with the website or the reports—for better or for worse. For example, if there is a problem someone has with a particular report that is not mine, the most I can personally do is notify the investigator of the report. If they don’t want to respond to whatever input is provided, that’s their prerogative. Going over someone’s head and editing or even removing their report steps on a few toes as you might imagine. Very few people in the BFRO are granted the authority to second-guess the judgment of other investigators. That policy has its plusses and minuses.
The website is also subject to those same conditions. Very few people can change things on the website. Sometimes, broader input and review is sought from all BFRO members regarding what is posted, sometimes it’s not. Again, the most I can do as an investigator is notify the people who can do something about it. Beyond that, it’s out of my hands.
The BFRO is often viewed as an entity with a single mind, sort of a homogeneous, monolithic institution. In reality, we are a collection of individuals, and we all bring different skills and knowledge to the group. We all have different responsibilities accorded to us. We don’t always agree on everything (surprise, surprise), and I would certainly like to see many things be different. But, for the most part, this motley crew has done OK for itself.